Privacy policy

Data controller

The controller of the personal data provided through this website is VILTEX, with registered address at C/ San Bernardo no. 64, 4th floor, 28015 Madrid, and contact email viltex@viltex.es.

Data that may be processed

VILTEX may process the data voluntarily provided by the user when contacting the entity, including name, surname, email address, telephone number, subject, message and any information or documentation the user chooses to include in the enquiry.

Users are advised not to send particularly sensitive data or unnecessary documentation until VILTEX indicates the appropriate channel and processing conditions applicable to the specific case.

Purpose of processing

The data will be processed to handle requests for information, respond to enquiries, carry out a preliminary review of the case submitted, maintain communications related to the request and, where applicable, manage a professional or pre-contractual relationship.

If a professional engagement is subsequently formalized, additional data may be processed as necessary for genealogical research, heir location, document management or handling of the relevant file.

Legal basis

The legal basis for processing is the user's consent when sending the enquiry and, where appropriate, the application of pre-contractual measures or the performance of a professional relationship requested by the data subject.

In certain cases, processing may also be necessary to comply with legal obligations or for legitimate interests linked to the defense of rights, file management or handling of received requests.

Data retention

The data will be retained for the time necessary to handle the enquiry, manage the relationship arising from the request and comply with applicable legal obligations.

When the data is no longer necessary for those purposes, it will be kept blocked during any applicable limitation periods and subsequently deleted securely.

Recipients

As a general rule, data will not be disclosed to third parties except where required by law, where necessary for file management or where professionals and collaborators must participate in order to handle the request.

If a file requires procedures before registries, authorities, notaries, archives, professionals or specialized collaborators, VILTEX will limit data disclosure to the information necessary for the relevant purpose.

Rights of data subjects

Users may exercise their rights of access, rectification, erasure, objection, restriction of processing and portability, where applicable, by writing to viltex@viltex.es and indicating the right they wish to exercise.

If users consider that the processing of their data does not comply with applicable regulations, they may lodge a complaint with the Spanish Data Protection Agency.

Security

VILTEX applies reasonable measures to protect personal data against unauthorized access, loss, alteration or misuse, taking into account the nature of the information processed and the associated risks.